RETURNS & EXCHANGES POLICY

Change-of-Mind Returns (Australian-Stock Products)

Eligible change-of-mind returns are accepted within 14 days of delivery.

To be eligible, items must be:

Unworn, unused, and in original condition
Returned in original packaging with all contents included
Purchased directly from Éclat d'être

Return shipping costs are the responsibility of the customer for change-of-mind returns. Original shipping charges are non-refundable.

If a return does not meet the above conditions, it may be rejected and no refund will be issued.

Approved refunds will be processed within 2–3 business days of receiving the item and may take an additional 5–7 business days to appear in your original payment method.

Size Exchange (Australian-Stock Footwear)

Eligible Australian-stock footwear orders receive one complimentary first size exchange, subject to stock availability and the applicable return conditions above.

Return shipping costs apply for subsequent exchanges.

To request a size exchange, please contact us at eclatdetreau@gmail.com before returning your item.

Overseas Fulfilment Products

Products labelled "Overseas Fulfilment" are shipped directly from overseas and are not eligible for change-of-mind returns or exchanges. Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law (ACL).

Final Sale Items

Final Sale items are not eligible for change-of-mind returns or exchanges.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as reasonably possible with your order number and supporting photos or video where appropriate. Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law (ACL).